Needless to say, these are ALL pretty bad.
EIG / Newfold bought HostGator, BlueHost and many other hosting companies in the last few years and, to be fraank, every one of the reddits above are about the same and been my experience as well.
I have been with HostGator for 6 years and basically did everything myself, because their support is pathetic and lacks even basic knowledge. (The item above ‘review from an employee’ pretty much sums up why HG staff are poorly trained, unmotivated and thus why HG has gone to crap.)
I am keeping this domain here as a big FU to HG and EIG. I did a renewal 22 Apr 2024 and was curious if they would notice the domain lapse on 2024-05-01. Nope. It was a test. As my friends who also own businesses were curious how well HG staff would handle even the most basic of issues. We thought let’s see if a simple issue could be handled by them. They couldn’t, to be blunt.
FYI – the call recordings are HILARIOUS! No, I will not share them. I will use them if HostGator / EIG / Newfold send me a ‘takedown order’ as they feel that this page is ‘unfair to them’. Not a problem, I’ll just move to KnownHost and then provide ‘honest feedback’ about HG / EIG / Newfold there. too easy.
You can run, but you can’t hide. Yeah, this has been fun for me HG. Enjoy the sideshow!